Your Customer Success or Implementation function, run by us.
An outsourced or augmented post-sale team, operated by senior StratX consultants and Customer Success Managers on your tooling, in your brand, against your KPIs. For companies that need a real function without the headcount risk, or that need scale faster than they can hire.
Custom-scoped · 12-month minimum
This is built for you if…
You've raised a round and need a Customer Success or Implementation function operational in weeks, not the six months a full-time team would take to hire and ramp.
Your Customer Success team is understaffed against book and you can't hire fast enough. You need senior coverage now, with a controlled path to in-house.
You have a long-tail / SMB book that doesn't justify dedicated Customer Success Manager coverage but is bleeding GRR, and you need a scaled motion to retain it.
You're piloting a new product line or segment and want a managed team running it before you commit to full-time headcount.
Your Implementation queue is backed up and you need senior implementation talent to clear it, without hiring permanently for a temporary problem.
What's actually in a Managed Services engagement.
Operated entirely on your tooling, your brand, your data. Your customers see your company
Defined SLAs and KPIs: onboarding velocity, GRR, NRR, time-to-value, ticket response
Weekly executive readouts, monthly QBRs, full visibility into the work
Playbook and tooling buildout: we leave you the IP, not just the work
Defined exit plan: clean handoff to your in-house team when you're ready
How a Managed Services engagement runs.
- 01
Scoping
Two-week scoping engagement: we define the book, the team structure, the SLAs, and the success metrics. Fixed fee, separate from the managed engagement itself.
- 02
Standup
Six-to-eight weeks of buildout. Team hired or assigned, tooling configured, playbooks built, customers transitioned. Real work starts at the end.
- 03
Steady State
Operate the function against the defined SLAs. Weekly reviews with you, monthly QBRs with leadership, quarterly strategic reviews with execs.
- 04
Transition
When you're ready to in-house (typically 12–24 months in) we run a structured handoff. Your hires shadow our team, then take over.
Duration
12 months minimum, typically 18–24
Format
Dedicated team, fully embedded
FAQs.
They're W2 StratX employees or vetted contractors who've worked with us repeatedly. The senior lead on every engagement is a StratX Director-level operator. We don't farm work out. The team you meet is the team you get.
A real post-sale function, without the headcount risk.
Most Managed Services engagements start with a Health Check or a 2-week scoping. Let's talk through the right entry point.