Engagements that moved the number.
Anonymized for now. We'll cite by name as clients sign off. Each is a real engagement, with the metric movement to defend it.
Vertical SaaS · $14M ARR
GRR from 78% → 91% in six months, with no new CS hires.
Diagnosed an onboarding-driven churn problem, rebuilt the first-90-days playbook, and stood up a health-score model their CSMs actually used. The CFO got the renewal forecast they could finally trust.
Horizontal SaaS · $22M ARR
Built the expansion motion that doubled NRR contribution from 4% to 9%.
Stood up a dedicated expansion play, retrained the CS team on the discovery model, and rewired comp to reward outcomes that mattered. Expansion went from accidental to repeatable.
FinTech SaaS · Series B
Designed the post-sale operating model that closed the board's diligence gaps.
After a Series B raise, the founder needed a defensible CS and Implementation function fast. We delivered the org design, the comp model, and a 12-month operating plan ahead of the next board.
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