We build the post-sale engine that turns SaaS sales into recurring revenue.
Fractional Customer Success, Implementation, and Operations leadership for growth-stage SaaS companies.
Fixed-scope engagements · Senior-led delivery · 6-month minimums on retainer
Trusted by growth-stage SaaS leaders
Most SaaS companies don't have a growth problem. They have a post-sale problem.
70%
of SaaS churn happens in the first 90 days of onboarding.
5–7×
A retained dollar is worth 5–7× more than a new-acquisition dollar.
6+ months
is how long the average SaaS company takes to hire a full-time VP of CS.
Three ways we protect and grow your recurring revenue.
Assess
We diagnose your post-sale function, score its maturity against peer SaaS companies, and deliver a prioritized 90-day roadmap you can execute with or without us.
Health Check →Build
We design the playbooks, health scores, comp plans, and tooling that make CS and Implementation scalable, not heroics-dependent.
Project Consulting →Lead
Our fractional executives embed in your org to drive execution: part-time presence, full-time accountability, until the function can run itself.
Fractional Leadership →Start with the StratX Health Check.
A 3–4 week diagnostic of your Customer Success, Implementation, and Operations function. You walk away with a scored maturity report, a prioritized 90-day roadmap, and a clear business case, whether you work with us further or not.
- 6–10 stakeholder interviews across CS, Implementation, and Sales
- Maturity scoring against the StratX Post-Sale Operating Model (8 dimensions)
- Cohort analysis of your last 12 months of onboarding, renewals, and churn
- Prioritized 90-day roadmap with owner, effort, and revenue impact
- Board-ready business case quantifying the revenue at stake
Engagements start at $7,500
Learn more about the Health Check →Health Check · Sample Deliverable
Post-Sale Maturity Report
Engagements that moved the number.
Vertical SaaS · $14M ARR
GRR from 78% → 91% in six months, with no new CS hires.
Diagnosed an onboarding-driven churn problem, rebuilt the first-90-days playbook, and stood up a health-score model their CSMs actually used. The CFO got the renewal forecast they could finally trust.
Horizontal SaaS · $22M ARR
Built the expansion motion that doubled NRR contribution from 4% to 9%.
Stood up a dedicated expansion play, retrained the CS team on the discovery model, and rewired comp to reward outcomes that mattered. Expansion went from accidental to repeatable.
FinTech SaaS · Series B
Designed the post-sale operating model that closed the board's diligence gaps.
After a Series B raise, the founder needed a defensible CS and Implementation function fast. We delivered the org design, the comp model, and a 12-month operating plan ahead of the next board.
The leaders who've been in the room.
“We thought we had a churn problem. The StratX Health Check showed us we had an onboarding problem, and gave us the 90-day plan to fix it. Three months later our GRR was up 11 points.”
“Kerri and her team rebuilt our health score, our expansion motion, and our CSM comp plan in under twelve weeks. We finally have a CS function our CFO trusts.”
“The board diligence questions we were dreading became answers we could defend. The fractional model gave us VP-level thinking without the VP-level commitment we weren't ready to make.”
Strategy plus execution. Senior operators, embedded.
StratX was founded by Kerri Martin, a Customer Success and Operations executive with 15+ years inside growth-stage B2B SaaS. We don't hand you a deck and a handshake. We embed in your team, drive outcomes you can measure, and leave you with a function that runs without us.
Meet the teamReady to fix your post-sale engine?
A 30-minute call. No pitch, no pressure. We'll figure out together whether StratX is the right fit.